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Service Quality Management
At Black & McDonald, the Service Quality Initiative
(SQI) is a philosophy of doing business in a way that is focused
on continuous improvement, regular communication and employee/customer
satisfaction.
It is our belief that when our people are skilled, motivated
and happy in doing their jobs, it will result in the increased
satisfaction of our customers. The outcome is that the company
will achieve business success by creating an environment where
our people can enjoy personal success.
The
Service Quality Mission
The SQI is in place to train, trust and empower our employees
to exceed the expectations of our internal and external customers.
The
Service Quality Goal
The goal of the SQI is to fully integrate service quality
techniques: - customer focus, process improvement, team input
and customer oriented performance management - into the day-to-day
operations of our business.
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