Service/Quality Initiative
The Black & McDonald Service/Quality Initiative is in place for one reason:
"to train, trust and empower our employees to exceed the expectations of our internal and external customers"
Core Values:
- Respect
- Commitment
- Continuous Improvement
Continuous Improvement Process:
1. Awareness Meetings
2. Skills Development
3. All-employee Survey
4. Form Improvement Teams
5. Process Analysis
6. Improve the Process
7. Talk to Internal Customers
8. Improve the Process
9. Exceed Internal Customer Expectations
10. Talk to External Customers
11. Form Improvement Teams
12. Improve the Process
13. Exceed External Customer Expectations
14. Continue Improvement Process
15. Continue Skills Development
Service/Quality through people since 1991
